International Delivery

If your residence is outside the United States and you request delivery to your country of residence, in addition to covering international postage, you may also need to pay “customs clearance fees.” We currently partner with the United States Postal Service.

Q: What are customs clearance fees?

Customs clearance fees are charges levied by logistics companies or customs brokers for handling the customs declaration and paperwork for import and export goods during international shipping. When goods arrive at the customs of the destination country, customs officials need to inspect and process the import declaration to ensure that the goods comply with local import regulations and tax requirements. The customs clearance process may involve payment of taxes, duties, import taxes, and other fees.

Q: When do customers need to pay?

To ensure smooth delivery, the logistics company will initially cover the taxes on your behalf during customs clearance. Therefore, the logistics company will collect the customs clearance fees from you when the package is delivered.

Q: Can customers know the customs clearance fees in advance at checkout?

This fee cannot be estimated in advance by the merchant. The customs clearance fee is influenced by factors such as the value of the goods, national trade policies, and relevant laws and regulations, so the specific amount may vary. The merchant cannot estimate this fee in advance. Thank you for your understanding and cooperation!

New Requirements for Packages to EU Countries/Regions

Starting March 1, 2023, packages sent to EU countries/regions must include more detailed content descriptions on the customs forms. If we do not do so, customs officials in the receiving country may reject and return (or in some cases, even destroy) your package. Therefore, we will attach the following label to each cross-border package:

HS Code: 29369000
This package contains supplements, including the following ingredients: Amla, Triphala, Turmeric, Ashwagandha, Wild bitter melon, Fenugreek extract, Canarium album, Green tea extract, Cinnamon, Bitter Melon Peptide, Selenious Yeast, Zinc Gluconate, Ascorbic Acid, Yeast Chromium, Vitamin D2 (as ergocalciferol from cultured yeast), Eleutherococcus Senticosus Extract, Rhodiola Rosea Extract, Curcumin C3, Black Pepper