Refund and Returns Policy

Return and exchange conditions and procedures

After receiving the goods, please check whether the goods are complete and keep the order email for your records. If you find the following problems, please handle the return or exchange within 3 days after signing for the goods. It will not be accepted after the deadline:

  • The goods delivered do not match the goods specified in the order
  • The goods are damaged, defective and have quality problems

Customers are requested to clearly take a photo of the defective part of the product, along with the order number and product name, and email it to If you apply for a return or exchange, a dedicated person will follow up. All items must be returned in the original packaging in which they were sold. If the goodsare damaged in any way due to personal reasons or have been opened and used, they cannot be returned or exchanged.

After we confirm that the return and exchange conditions are met, the customer will receive a reply confirmation email before they can return the goods to us. Please send the goods to the confirmation email Specify address, postage payable. After a successful return, we will refund the payment to the customer’s payment account or re-ship the product to the customer within 14 working days.

Restocking Fee Policy

In the event of an order cancellation, a restocking fee of 10% will be charged to cover transaction fees and processing costs. This fee will be deducted from your refund.

Policies and Terms


This website is operated by FEIDA TRADE INC. Throughout the site, the terms “we”, “us” and “our” refer to FEIDA TRADE INC.. FEIDA TRADE INC. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including the terms set forth herein Additional terms and conditions and policies available at and/or via hyperlinks. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our site. By accessing or using any part of this site, you agree to be bound by these Terms of Service. If you do not agree to all of the terms and conditions of this Agreement, then you may not access the Site or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools that are added to the current site shall also be subject to the Terms of Service. You can review the latest version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to periodically check this page for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.

Article 1 – Online Store Terms

If you agree to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow you to Adult dependents use this website.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You may not transmit any worms, viruses or any code of a destructive nature.

Breach or violation of any terms will result in immediate termination of your service.

Article 2 – General Terms

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) compliance and adaptation to the requirements of the connecting networks or devices. Changes due to technical requirements. Credit card information is always encrypted during network transmission.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to or provision of the Service, without our express written permission. any contact with the website.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 – Accuracy, completeness and timeliness of information

We are not responsible if the information provided on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this website is entirely at your own risk.

This website may contain certain historical information. Historical information is not necessarily the latest and is provided for your reference only. We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information on this website. You agree that it is your responsibility to monitor this website for changes.

Section 4 – Modifications to Services and Prices

Our product prices are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We will not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

Section 5 – Products or Services (if applicable)

Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the stores. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. The Company may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All product descriptions or product pricing are subject to change at any time, without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any product or service offered on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Article 6 – Cross-border delivery services

When your area of ​​residence is not in the United States and you require us to deliver to the country where you live, in addition to paying the international postage, you may also have to pay “customs clearance fees.” The logistics company we currently cooperate with is the United States Postal Service. Please note the following three points:

  1. Customs Clearance Fee refers to the fees charged by logistics companies or customs agents to process customs declaration and documentation for import and export goods when shipping across borders. When the goods arrive at the customs of the destination country, the customs needs to conduct inspection and customs declaration procedures on the imported goods to ensure that the goods comply with local import regulations and tax regulations. The customs clearance process may involve paying taxes, duties, import duties, etc.
  2. Payment required In order to ensure your smooth delivery, the logistics company will first help you pay the tax for your goods during customs clearance. Therefore, the logistics company will charge you the customs clearance amount paid this time when the package is delivered.
  3. Guests cannot know the customs clearance amount in advance when checking out. We cannot estimate this part of the fee in advance. The customs clearance fee is affected by factors such as the value of the goods, national trade policies and relevant laws and regulations. The specific fee amount may vary. We cannot estimate this part of the cost in advance, thank you for your understanding and cooperation!

Section 7 – Accuracy of Billing and Account Information

We reserve the right to reject any order you submit to us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you via contact email and/or billing address/phone number. We reserve the right to limit or prohibit orders placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our returns policy.

Article 8 – Backup Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to these tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We have no liability whatsoever arising from or relating to your use of optional third-party tools.

Your use of any optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Article 9 – Third Party Links

Some content, products and services available through our Services may include materials from third parties.

Third-party links on this website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 10 – User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example, competition entries), or without our request you send creative ideas, suggestions, proposals, plans or other materials, whether By sending your comments online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium that you send Any comments from us. We are and will be under no obligation (1) to maintain the confidentiality of any comments; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable, or violates the knowledge of any party property rights or the content of these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and liability for any comments posted by you or any third-party.

Article 11 – Personal Data

Personal information you submit through the store is governed by our Privacy Policy. View our privacy policy.

Section 12 – Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order ).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 13 – Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you may not use this website or its content. (a) for any illegal purpose; (b) to solicit others to commit or participate in any illegal conduct; (c) to violate any international, federal, provincial or state statutes, regulations, laws or local ordinances; (d) to infringe or violate our intellectual property rights or the intellectual property rights of others. (e) harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) submit false or misleading information. (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) collect or track others personal information; (i) spam, phishing, pretexting, spidering, or scraping; (j) for any obscene or immoral purpose; or (k) interfere with or circumvent the Service or any related website, Security features of other websites or the Internet. We reserve the right to terminate your use of the Service or any related website if you violate any of the prohibited uses.

Section 14 – Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not guarantee that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Services is at your own risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied. , including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.

In no event shall Sound of Hope Radio Network Inc., our directors, officers, employees, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim or be liable for any direct, indirect, incidental, punitive, special or consequential damages, including without limitation lost profits, lost revenue, lost savings, lost data, replacement costs or any similar damages, whether based in contract, tort (including negligence). STRICT LIABILITY OR OTHER LIABILITY, ARISING OUT OF YOUR USE OF ANY SERVICES OR ANY PRODUCTS PURCHASED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCTS, INCLUDING, WITHOUT LIMITATION, ANY ERRORS OR OMISSIONS IN ANY CONTENT, or for any loss or damage of any kind incurred as a result of the use of the Service or any Content (or products) posted, transmitted, or otherwise made available through the Service, even if advised of the possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Article 15 – Disclaimer

You agree to indemnify, defend and indemnify Sound of Hope Radio Network Inc. and our partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees , and hold it harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Article 16 – Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service out, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 17 – Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement.

These Terms of Service are effective until terminated by you or the Company. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will continue to be liable up to and including termination. responsible for all amounts due up to and including the date; and/or deny you access to our Services (or any part thereof) accordingly.

Section 18 – Complete Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by the Company on this site or in respect to the Service constitute the entire agreement and understanding between you and the Company and govern your use of the Service, superseding your relationship with the Service. Any prior or contemporaneous oral or written agreements, communications and proposals between the Company (including, without limitation, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 19 – Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States

Section 20 – Changes to Terms of Service

You can review the latest version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 21 – Contact Information

If you have questions about the Terms of Service, please email